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Quality Guarantee and Replacement

 

Ugears India is committed to offering the highest-quality ecologically clean plywood products. We stand by every product we sell. Welcome to our Quality Guarantee and Replacement Policy Section.

Quality Guarantee

If during the assembly one of the parts breaks, we will replace it free of charge as long as you purchased the model from us or one of our affiliates.  Please take the pictures of the broken piece, picture of the location on the board, and picture of the distributor sticker on the back of the box and email it to us ugearsinfo@ugearsmodels.in

If the item was purchased elsewhere, we will forward the request to the manufacturer and the replacement will take 3-4 weeks. However, we can expedite the replacement (2-4 business days) for a small shipping fee.

Toothpicks can be replaced at your local grocery store.  We use generic two-point toothpicks.

We recommend that you inspect your kit shortly after the purchase and before starting assembly. Should a part of your kit be broken or becomes broken, we will replace the part with an identical item at our expense.

Follow the steps outlined in PART REPLACEMENT to submit a request.

 

Parts replacement

To ensure our customers’ best experience with our products we offer a free parts replacement for all UGEARS models. Follow the steps below to submit a request form:


Please also attach a photo of an instruction page where the damaged part is pictured along with a photo of an actual broken part and of a board from where the part was cut out. The most detailed and clear photo will be greatly appreciated as it will help to minimize a chance of shipping the incorrect part.

We process replacement requests as soon as possible however, please note that some parts may be shipped directly from the original manufacturer in Ukraine and it may take up to 2-3 weeks to be delivered.

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